Order Processing Time
Orders are processed within 10–15 business days. Custom or personalized orders may require additional production time.

Shipping Locations
We ship all over Pakistan and internationally.

Delivery Time
Pakistan: 3–6 business days
International: 7–14 business days

Shipping Charges
Shipping charges are calculated at checkout and displayed before payment.

Courier Services
We use reliable courier partners to ensure safe and timely delivery.Customers receive tracking details once the order is dispatched.

Eligibility for Returns

We accept returns for unused, unwashed, and undamaged items in their original packaging. Custom-made gear has special conditions due to personalized specifications.

Return Timeframe

Customers may request a return within 7–14 days of receiving their order. After this period, returns may not be eligible.

Non-Returnable Items

Certain products cannot be returned for safety and customization reasons, including:

  • Custom-made gloves, uniforms, and apparel

  • Personalized gear

  • Used or damaged items

  • Items without original packaging

Exchanges

If you ordered the wrong size or want to exchange for another product, we offer easy exchanges for eligible items. Custom items may only be exchanged if a manufacturing defect is present.

Refund Policy

Refunds are processed once the returned product is received and inspected. Approved refunds are issued via the original payment method. Processing may take 5–10 business days.

Defective or Incorrect Items

In rare cases where a product arrives damaged or incorrect, we will replace it at no cost. Simply provide pictures and your order number to our support team.

Return Shipping

Return shipping costs may vary depending on the situation. For defective or incorrect items, Prosidz covers all return shipping fees.

How to Start a Return

To initiate a return, exchange, or refund, simply contact our customer support team and provide your order number, the reason for your return, and photos if applicable. Once we receive your details, our team will review your request and guide you through each step of the process to ensure a smooth and hassle-free experience.

Need Help?

For any questions or assistance, reach out to our support team via email, WhatsApp, or our contact form. We’re committed to ensuring a smooth and stress-free experience.
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